Cancellation and No-Show Policy

Effective May 13, 2025

As part of our commitment to providing high-quality support, it is essential to maintain clarity and mutual respect regarding scheduling expectations. The following policy outlines the terms related to appointment cancellations and client no-shows.

1. Cancellation Policy

• Advance Notice Requirement: Clients are required to provide a minimum of 24 hours’ notice for cancellations or rescheduling of any scheduled session.
  

• Late Cancellations: Cancellations made with less than 24 hours’ notice will be subject to a cancellation fee equal to 50% of the session cost.
  

• Method of Cancellation: Cancellations must be communicated via email at howdy@hollowb.one or using the reschedule link provided at the bottom of the original session confirmation email.

2. No-Show Policy

• A session will be considered a no-show if the client fails to attend within 15 minutes of the scheduled start time without prior communication.
  

• Full session fees apply for no-shows, and the session will not be eligible for rescheduling or refund.
  

• Repeated no-shows (two or more) may result in a review of the agreement and, where appropriate, suspension or termination of services.

3. Hollow Bone-Initiated Cancellations

In the rare event that I must cancel or reschedule a session, you will be notified at the earliest opportunity and offered a new appointment time or a full refund, depending on your preference.

4. Emergency Exceptions

I recognize that emergencies and unforeseen circumstances may arise. Exceptions to this policy may be granted at my discretion on a case-by-case basis.

5. Acknowledgement

By scheduling a session, you acknowledge that you have read, understood, and agreed to the terms outlined in this Cancellation and No-Show Policy.